Shipping & Returns
Shipping
We will notify you via email once your order has been dispatched.
Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Purchase Order and arrange for cancellation of the Purchase Order or delivery to an alternative delivery address.
Your shipping address can be changed as long as your order has not left our warehouse. To change your shipping address, please contact us.
In the unlikely event that an ordered item isn’t available or we are unable to fulfill your order, we will notify you within 3 business days to arrange an agreement alternative item or a full refund.
Unfortunately we cannot deliver on a public holiday. In this instance please expect delivery on the next business day.
Orders made on the weekends and public holidays will be dispatched the next business day.
Standard Delivery Within Australia
We offer FREE Standard delivery within Australia for any purchase of $75 or above. Otherwise we offer a $8.95 flat rate shipping fee.
Standard deliveries will take 3-7 business days.
Personalised Necklaces and Initial Necklaces are all handmade to order, we aim to get your order to you as soon as possible, however please note that you need to allow approximately 3 weeks for your order to be made.
Express Delivery Within Australia
We understand that sometimes you may want a quicker delivery. Express Shipping is AUD $10.95.
Personalised Necklaces and Initial Necklaces are all handmade to order, we aim to get your order to you as soon as possible, however please note that you need to allow approximately 3 weeks for your order to be made.
INTERNATIONAL DELIVERY
Orders shipped internationally will cost AUD $15.00. Deliveries will take 4-12 business days.
International orders may also be subject to local customs, duties and taxes. You are wholly responsible and liable for these charges. FIRST SIN accepts no responsibility for any additional charges. Please refer to your local customs authority for more information.
Personalised Necklaces and Initial Necklaces are all handmade to order, we aim to get your order to you as soon as possible, however please note that you need to allow approximately 3 weeks for your order to be made.
INCORRECT DELIVERY
If you have received an incorrect item in your order, please let us know straight away so that we can sort it out for you.
Returns Policy
We get that you can sometimes change your mind. We have a 30 day hassle free returns policy*
Simply contact us here, with your order number to get the returns process started.
* SALE items are final sale and cannot be returned for a refund or exchange unless deemed faulty. Personalised items that have been custom made to order are final sale and non-refundable.
To qualify for a full refund items must be in original condition, unworn, undamaged and unmarked condition.
The customer responsible for the cost of shipping the Product back to FIRST SIN. Please ensure you use a trackable shipping option as refunds will only be made upon proof of receipt of return.
Refunds will be credited back to the original form of payment. Please allow upto 5 days after the product has been received by our warehouse for your refund to be processed.
Note any shipping fees paid will not be refunded.
All returns should be sent trackable to:
FIRST SIN
PO BOX Q1138
Queen Victoria Building
Sydney NSW 1230
Product Warranty
Our Jewellery comes with a 3 month warranty.
In the event you have received a faulty item or a piece of jewellery has broken due to a manufacturing defect you have within 90 days of the item(s) delivery to submit a claim. Your item must be purchased from firstsin.com.au
Coverage includes:
- Manufacturing defects
Does not include:
- Lost jewellery
- Scratches, bends, and breaks from normal wear and tear
- Damage from misuse of jewellery or improper storage
If you are eligible and wish to submit a claim, please reach out to customercare@firstsin.com.au with the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence